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Cancellation policy

Right of Cancellation and Consequences Cancellation Policy & Cancellation Form

Consumers are entitled to a right of cancellation subject to the following. A consumer in this connection is every natural person who concludes a legal transaction for purposes which in the main can neither be attributed to such person’s commercial nor independent professional activity.

Cancellation Policy

Right of Cancellation

You have the right to cancel this contract within fourteen days without stating reasons for such cancellation.

The cancellation period is fourteen days from the day on which you or a third party designated by you who is not the carrier have/has taken possession of the last goods from your order.

In order to exercise your right of cancellation, you have to inform us (21run GmbH, Vorpommernstr. 2, D-68775 Ketsch, phone: (0044) 02034996173,
telefax: +49 (0)621 400 700 99, e-mail: service@21run.com) by way of an unequivocal declaration (e.g. a letter sent by mail, a telefax letter or an e-mail) about your decision to revoke this contract. For this purpose, you may use the  
attached model cancellation formwhich is, however, not mandatory.

To observe the cancellation period it is sufficient to send the notice of exercise of the right of cancellation prior to the expiry of the cancellation period.

Consequences of the Cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us and except the Insurance & Packaging fee) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.  In any event, you will not incur any fees as a result of the reimbursement.  We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us.  The deadline is met if you send back the goods before the period of 14 days has expired.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion and/or premature expiration of the right to cancel

If you cancel this contract, we have to repay to you all payments which we received from you, including the delivery costs (with the exception of any additional costs resulting from you choosing another type of delivery than the most economical standard delivery offered by us and with the exception of the flat-rate sum for insurance & packaging), without delay and at the latest within fourteen days from the day on which we received the notice about your cancellation of this contract. For such repayment we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no event will any fees be charged to you due to this repayment. We may refuse repayment until the goods have been returned to us or until you have furnished us with evidence that you have returned the goods, whichever may be the earlier point of time.

You have to send back or deliver to us the goods without delay and in any case at the latest within fourteen days from the day on which you inform us about the cancellation of this contract. The time limit has been observed if you send the goods prior to the expiry of the fourteen-day time limit.

You bear the direct costs of the return of the goods if you return the goods from abroad. In case of returns from Germany, we will bear the costs of the return of the goods.

You have to compensate for a possible loss of value of the goods if such loss of value is due to your handling the goods in a way that is not required for examining the quality, features and functionality of the goods.

Exclusion and/or Premature Expiry of the Right of Cancellation

The right of cancellation does not apply for contracts for the delivery of goods which are not premade and for the production of which an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal requirements of the consumer.The right of cancellation is not applicable for contracts for the delivery of goods which might perish quickly or whose best before date would expire soon.The right of cancellation expires prematurely in case of contracts for the delivery of sealed goods which for reasons of health or hygiene cannot be returned if their seal was removed after delivery.

General Notes

Please avoid damaging and soiling the goods. If possible, please return the goods in their original packaging, together with all accessories and all components of the packaging. If need be, please use protective repackaging. If you no longer have the original packaging, please sufficiently protect the goods against damages during transport by using a suitable packaging. Please do not return the goods freight forward. Due to the high costs, such deliveries will be declined automatically and returned.

Please note that the adherence to these general notes is not a prerequisite for the effective exercise of the right of cancellation.

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